Please read this document carefully before placing an order. By placing an order, you agree to the terms and conditions as set out below.
(Your statutory customer rights are not affected)
*Access to and use of our Web Site (“the Site”) and the sale and purchase of products from the Site are governed by the terms and conditions of use and the terms and conditions of business (together “terms and conditions”) set out below.
By using the Site, you agree to accept these terms and conditions. If you do not wish to accept these terms and conditions, please do not use this Site. This Site (including the site address) is operated and owned by Stranraer and District History Trust, Stranraer
General Points
Making a Purchase
Simply browse our online products, click on item’s required and those goods will be placed into your shopping cart. When you have finished click on the checkout icon where your total bill will be listed and calculated.
Remittance Terms
We require all orders to be paid for in full at the time of placing them.
Prices
The prices payable for goods & services are set out on our site in Pound Sterling and include UK VAT.
The prices of the Products will be as quoted on Our site at the time you submit your Order. We take all reasonable care to ensure that the prices of products are correct at the time when the relevant information was entered onto the system. Prices for our products may change from time to time, but changes will not affect any order you have already placed.
The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your Order and the date of delivery, We will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect./
Out of stock items
In the unlikely event that your order is out of stock, we will notify you with the option to cancel or change the item. Where possible we will provide an estimated re-stock time. Please bare in mind certain items can take up to 4 weeks to re-stock.
Credit card security
We use PauPal for the processing of all credit and debit card payments. PayPal operate to the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They take responsibility for capturing and storing card details on their secure servers.
Your right to cancel
Stock Items
Can be cancelled up to the point of dispatch. Once dispatched it is your responsibility to return your Order to us for a refund. Items will be checked before any refund is issued.
One-Off Items
Can be cancelled up to the point of dispatch. We are unable to offer any refunds on One Off’s after this point.
Dispatched Items
Once goods have been dispatched, we are unable to cancel them. If you wish to return goods, you may do so within 14 days after the day of delivery – see below.
Cancellation and Returns after dispatch
If you refuse delivery from our carrier, you will be responsible for the return charge of these goods and their condition in transit.
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, OR you have assembled a product which cannot then be returned in its original condition we will not accept the return.
Faulty items
In the unlikely event that your product is faulty, you must notify our customer service department within 48hrs of receipt by our contact form on the website
We will, initially, arrange for replacement to be sent out to you. If we feel that this is inappropriate, we will arrange a collection & inspect the faulty items. If we find the goods faulty we will arrange a replacement or a full refund.
Your Rights
Our cancellation policy does not affect your legal rights.
Our Products
The images of the Products on Our site are for illustrative purposes only. Although We have made every effort to display the colours accurately, We cannot guarantee that your computer, tablet or other handheld or electronic device displays the true colour of the image of the Products. It is important to be aware that your Products may vary slightly from those images.
The packaging of the Products may vary from that shown in the images on our site.
Our right to cancel
Stranraer and District History Trust, Stranraer, reserves the right to cancel the contract between us if:
- The goods you have ordered are unavailable or have been discontinued.
b. We are unable to provide delivery to your address.
c. The goods have not been paid for, or we suspect that payment has been made fraudulently.
If we cancel your contract we will notify you by email and provide a full refund. We will not be obliged to offer any additional compensation for any inconvenience or disappointment caused.
Delivery
Your order will be delivered to the address you provide at the time you place your order.
Unfortunately we do not offer delivery outside of the UK
Customers who place orders for delivery to Northern Ireland will be contacted for an additional delivery payment before any items are dispatched.
It is your responsibility to ensure this information is correct. If your delivery details change, please contact our customer service department by email. Once goods have been dispatched we cannot change delivery details.
Where you have ordered multiple items, we reserve the right to dispatch them separately. All goods remain the property of Stranraer and District History Trust, Stranraer, until they have been delivered to you. Once the goods have been delivered to the address nominated in your order they will be held at your own risk, and we will not be liable for their loss or destruction.
*Your item will be dispatched same-day provided that payment is successfully taken and verified before the delivery cutoff.
Our Liability
In the unlikely event that your delivery is incorrect or faulty, we require you to notify us within 48 hours of receipt.
At our discretion we may then do one of the following:
- Make good any shortage or non-delivery.
- Following a collection & inspection replace damaged or defective products.
- Provide a refund for the amount paid by you for the goods in question.
Limitations of our liability to you
You are responsible for observing and complying with all applicable regulations and legislation which affect your purchase and subsequent use of our goods.
To the extent that law permits us to do so, we exclude all our liability to you for any direct, indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem relating to the goods you buy from us, other than the remedies listed in our liability to you.
If a court does decide we are liable to pay you compensation, that compensation will be limited to the amount paid by you for the goods in question.
Please note that nothing in this section of these terms and conditions (or in any other section) is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded by law, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence or fraudulent misrepresentation.
Our Liability If You Are A Consumer
If We fail to comply with these Terms, We are responsible for loss or damage you suffer that is a foreseeable result of Our breach of these Terms or Our negligence, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of Our breach or if it was contemplated by you and Us at the time We entered into this contract.
Important points
Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our control.
Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
Third party right
A person who is not a party to this contract has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
Governing law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
Entire agreement
These terms and conditions together with our terms of use and privacy policy, your order and our order confirmation set out the whole of our agreement relating to the supply of the goods to you by us..
